Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
Which approach should a consultant implement?
Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
Which approach should a consultant implement?
To notify Support Managers when a new case has been untouched for more than two business days, configuring Case Escalation Rules is the correct approach. Escalation rules monitor how long cases remain unresolved. They automatically escalate cases to ensure they are addressed within a specified timeframe, allowing Universal Containers to meet their requirement efficiently.
Configure Case Escalation Rules should be an answer right
C is correct
Case escalation should be correct.
Definitely C
C is correct
C is correct
answer is C for sure!
C is correct answer
C is correct
C All the way