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Certified Sales Cloud Consultant Exam - Question 104


Sales operations managers are reporting a higher number of Activities than is accurate for their teams. When viewing reports, managers see Activities related to Opportunities and Accounts only for their team. However, Activity records related to Campaigns appear in all of the reports, regardless of which sales team should get credit for them. Enterprise Territory Management and role hierarchies are used.

Why are Campaign Activities for all teams visible in reports viewed by sales operations managers?

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Correct Answer: BD

The Organization-Wide Default for Campaigns is set to Public Read-Only. This setting allows all users to see the Campaign records regardless of which sales team they belong to, hence activities related to those Campaigns appear in all reports viewed by sales operations managers.

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c5b95bfOption: D
Jun 7, 2024

D is it