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Certified Sales Cloud Consultant Exam - Question 42


Northern Trail Outfitters wants to link contacts with more than one account.

What solution should be recommended if a contact is an employee in one account, and on the boards of three additional accounts?

Show Answer
Correct Answer: A

To link a contact with multiple accounts, especially if the contact holds various roles within different accounts, the recommended solution is to enable the contacts to multiple accounts feature. This feature allows a single contact to be associated with multiple accounts, addressing the scenario where a contact is an employee in one account and serves on the boards of additional accounts. Other options like using a custom lookup field or cloning the contact record might result in data management issues, while adding the contact to the partners related list is not appropriate as it is meant for relating partner accounts, not individual contacts.

Discussion

12 comments
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[Removed]Option: A
Aug 31, 2021

the correct answer should be A

sajjankrguptaOption: A
Dec 18, 2021

Definitely A, implemented this feature for a client.

tani588Option: A
Jan 9, 2022

The answer should be A

Mims22Option: A
Nov 11, 2022

A is correct because for D we need accounts, not contacts: Partners are the companies with which you collaborate to close your sales deals. For each opportunity or account you create, the Partners related list allows you to store information about your partners and the roles they play in the opportunity or account. A partner must be an existing account within Salesforce.

jhownfsOption: A
Feb 4, 2023

A is correct

dkosarevOption: A
Nov 27, 2022

A is correct

semioOption: A
Nov 1, 2022

the correct answer is A.

MondayCat_LadyOption: A
Dec 19, 2022

A is the correct answer, a partner is another company not a contact.

PrexaOption: A
Aug 16, 2023

A is correct.

erreiwanOption: A
Oct 9, 2023

A is correct

OldVikingOption: A
Oct 21, 2023

A is correct. The feature is Contract Roles

zwbOption: A
Jul 2, 2024

A is correct To be extract, the feature name is called: Account Contact Relationship