Currently, when support reps at Ursa Major Solar close a case, they manually send an email notification to the customer. The support manager would like to automate this process, as too many reps are forgetting this step.
Which two settings should the administrator use to meet this request? (Choose two.)
To automate sending an email notification to the customer when a case is closed, the 'Notify contact checkbox on close page layout' ensures the contact is notified when the case is closed, and the 'Auto-response rule step set for status of closed' allows for automated email responses to be sent when the case status is updated to closed. Adding a case close template in support settings and a knowledge component to the layout do not directly address the automation of email notifications upon case closure.
Should be B & D
B&D ? Correct