Case Assignment Rules are based on elapsed time
Case Assignment Rules are based on elapsed time
Case Assignment Rules are not based on elapsed time. They are configured to automatically assign cases to appropriate users or queues based on specified criteria, such as case origin, priority, and other case attributes. The time-related aspect comes into play with Case Escalation Rules, which are used to ensure cases are resolved within a specific timeframe.
Answer does not seems to be correct
Case escalation rules run based on time not assignment rules
assignment rules run immediately. this should be an escaltion rule.
No, case assignment rules run immediately, usually on case creation, although you can call them later also. There is no time component to assignment rules (although you can add a formula field representing elapsed time and modify your assignment rules according to those I guess).
Answer is False -- Case Assignment rules are not based on elapsed time but Escalation Rules are based on elapsed time
Answer should be False not True
false is correct answer
escalation comes into action when a case is failed to be closed within stipulated time (this depends on type of customer viz., silver,gold, platinum) . Assignment rule comes into action when cases are registered and assigned to queues/individuals. Hence escalation rule is time based / time lost in fixing the issue.
B. False
false is correct
I agree it should be False, as the way the question is worded indicates elapsed time is the basis for Assignment Rules, and while time events could be a rule basis, they are not the only bases. In looking at Rule Creation options under Fields, there are options related to elapsed time, but also, under Contact, Phone Numbers, Owners, and many other options.
False is correct answer. the case escalation rules is based on time not case assignment rules
There is no direct option related to elapsed time in Case Assignment rule.
b.false
false is write answer
No, Case Assignment Rules in Salesforce are not based on elapsed time. Instead, Case Assignment Rules are based on the criteria defined by the administrator to route cases to the appropriate users or queues. These criteria typically involve attributes of the case such as case origin, case type, priority, subject, description, account, or any other case field.