Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calendar applications. UC wants to report on these activities in Salesforce.
What are two capabilities of Outlook and Gmail integration tools? (Choose two.)
Outlook and Gmail integration tools allow users to associate emails with records in Salesforce directly from Outlook or Gmail. This capability streamlines the process of logging customer interactions. Additionally, these tools support syncing non-recurring events between Microsoft or Google Calendar and Salesforce, ensuring that all calendar activities are accurately reflected in Salesforce. However, syncing recurring events created in the Salesforce mobile app with Microsoft or Google Calendar is not supported.
Cant sync recurring event
Recurring events created with Mobile app don't sync https://help.salesforce.com/s/articleView?id=sf.outlookcrm_sync_events.htm&type=5
BD is correct.
DB is it