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Certified Sales Cloud Consultant Exam - Question 142


Cloud Kicks (CK) uses a sales model where pre-defined groups of reps work collaboratively on Accounts. Each group is also responsible for specific Accounts. CK has organization-wide default access set to Public Read/Write for Accounts. CK discovered this caused issues with data quality where reps edited Accounts outside their scope of responsibility. CK wants to allow reps to view any Account, but restrict editing to only reps who are responsible for those specific Accounts.

Which two steps should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits? (Choose two.)

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Correct Answer: BC

To address the issue, changing the Account organization-wide defaults to Public/Read-Only will ensure that all reps can view any Account without editing access. Enabling Account Teams allows the proper reps to have Read/Write access, as owners can grant the necessary permissions. This setup maintains collaboration while ensuring that only the responsible reps can make edits, thereby improving data quality.

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c5b95bfOptions: AC
Jun 10, 2024

AC is it