Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?
A SIPOC (Suppliers, Inputs, Process, Outputs, Customers) diagram should be used in this case. This diagram identifies all the key elements of a process such as suppliers, inputs, the core processes, outputs, and customers, which is essential for preparing to build a more detailed process map. It helps in defining the scope of a complex process and is instrumental in streamlining channel management processes.
A SIPOC map shows the key elements of a process such as Suppliers, Inputs, Process, Outputs, and Customers. This map is ideal when you want to identify the key points in a process as a way to prepare for a more detailed process map. It is also great when you need to define the scope of a complex process. https://trailhead.salesforce.com/content/learn/modules/process-mapping-for-business-analysts/speak-the-process-mapping-language
So it should be B