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Certified Integration Architect Exam - Question 17

Given the diagram below, a Salesforce org, middleware, and Historical Data store exists with connectivity between them.

Historical records are archived from Salesforce and moved to a Historical Data store (which houses 20 million records and is growing) are fine tuned to be performant with search queries.

When reviewing occasional special cases, call center agents that use Salesforce have requested access to view the historical case items that relate to submitted cases.

Which mechanism and patterns are recommended to maximize declarative configuration?

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Correct Answer: D

Using an ESB tool with Data Virtualization pattern to expose an OData endpoint and then using Salesforce Connect to consume and display the external object alongside the Case object is ideal. This leverages Salesforce Connect's declarative configuration capability to link and display external data seamlessly within Salesforce, maintaining performance and ease of use for call center agents. This approach avoids the complexity of custom development and real-time integrations, offering a scalable solution for accessing historical data efficiently.

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mspriya455Option: D
May 31, 2024

Option D is the answer. We have the clue in question : Which mechanism and patterns are recommended to maximize declarative configuration? 'Salesforce connect' is the declarative configuration. Option C is not provided by salesforce. This is custom.