Which two actions should an administrator perform with Case escalation rules? (Choose two.)
Which two actions should an administrator perform with Case escalation rules? (Choose two.)
Escalation rules are used to automate the process of escalating cases, particularly for tracking and managing service level agreements. Re-assigning the case to ensure it gets the required attention and sending email notifications to keep relevant parties informed are both suitable actions for case escalation. Changing the case priority and reopening the case are less directly tied to the core functions of escalation rules, which are more concerned with managing the workflow and communication aspects of handling cases.
should be A and D