Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
For third-party staff who need to create cases on behalf of UMS customers and manage low-severity tickets, the Customer Community Plus license is the most appropriate. This license provides access to advanced features within Salesforce Communities, including the ability to create and manage cases, which is essential for handling support requests effectively. The Customer Community Plus license also offers additional customization options and features that are required for these activities, making it the best choice for third-party agents in this context.
This should be B. Only cases need to be created. Answer should be Customer Community
A. Customer Community Plus The Customer Community Plus license provides access to advanced features within Salesforce Communities, including the ability to create and manage cases. It also offers additional customization options and features compared to the standard Customer Community license. This license type allows third-party staff to create cases on behalf of UMS customers while providing them with the necessary functionality for managing low-severity tickets. Option B, Customer Community, may not provide the required features and flexibility for managing cases effectively.
Answer D, because this license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.