Sales reps at Universal Containers (UC) complain about the manual activities they need to perform in order to grant access to supporting internal users (legal, engineering, finance, etc.) for customer records when they need help. In general, the sales reps involved in the deals will not change.
How should an architect help UC improve sales reps' productivity?
To enhance the sales reps' productivity, the best approach would be to leverage a default Account team. This is because the Account team functionality allows for the automatic addition of predefined users to accounts, ensuring consistent access without manual intervention each time. This is particularly effective if the involved sales reps in the deals do not change. By setting up a default Account team, the internal supporting users (legal, engineering, finance, etc.) can be included in the team's configuration, streamlining the process and reducing the need for repetitive manual activities.
if the owner doesn't change, it should be the account team. C is a bit odd, this question doesn't give any criteria needed for sharing.