A call center manager uses a custom dashboard to track case-related metrics. The manager wants a component to display the number of closed cases in real time.
What type of event should be used to meet this requirement?
A call center manager uses a custom dashboard to track case-related metrics. The manager wants a component to display the number of closed cases in real time.
What type of event should be used to meet this requirement?
The correct event type to use for displaying the number of closed cases in real time is the Change Data Capture event. Change Data Capture events are specifically designed for capturing and tracking changes to Salesforce data, such as when a case is closed, and propagating those changes in real time. This makes them well-suited for keeping dashboards up-to-date with the latest information.
The correct option is A. Here’s why: Option A is correct because PushTopic events are used in Salesforce to send real-time notifications to the client app when changes occur to a record of a specified type. Option B is incorrect because Platform Events are used for delivering custom notifications within the Salesforce platform or external systems. They are not designed for real-time tracking of record changes. Option C is incorrect because Generic Events are not a standard Salesforce feature for tracking record changes. Option D is incorrect because Change Data Capture events are used for capturing changes in Salesforce data, not for real-time tracking of record changes.
Disagree. CDC is the enhanced version of PushTopics and PushTopics are now deprecated and considered legacy
As per the Salesforce documentation here, pushTopic Event is still the recommendation. https://developer.salesforce.com/docs/atlas.en-us.integration_patterns_and_practices.meta/integration_patterns_and_practices/integ_pat_ui_updates_from_data_changes.htm
PushTopic events is a legacy product. Salesforce no longer enhances PushTopic events with new features and provides limited support for this product. Instead of PushTopic events, consider using Change Data Capture events. To learn about Change Data Capture events, see the Change Data Capture Developer Guide and the Change Data Capture Basics Trailhead module.