When an Account's custom picklist field called Customer Sentiment is changed to a value of `Confused`, a new related Case should automatically be created.
Which two methods should a developer use to create this case? (Choose two.)
When an Account's custom picklist field called Customer Sentiment is changed to a value of `Confused`, a new related Case should automatically be created.
Which two methods should a developer use to create this case? (Choose two.)
To automatically create a related Case when the Customer Sentiment picklist value is changed to 'Confused', Process Builder and Apex Trigger are appropriate methods. Process Builder can be configured to create new records based on field updates, and an Apex Trigger can be written to create a Case programmatically upon such field changes. Workflow Rules are not sufficient for creating new records, and a Custom Button would require manual user interaction, which does not satisfy the requirement for automation.
outdated question but yeah either flow, process builder or a trigger works here.
Old question but yes. Workflow will not allow you to create new records. So answer is A and B