How does AI within CRM help sales representatives better understand previous customer interactions?
How does AI within CRM help sales representatives better understand previous customer interactions?
AI within CRM helps sales representatives better understand previous customer interactions by providing call summaries. These summaries give insights into past conversations, highlighting key points and issues discussed, which aids in preparing for future engagements with the customer.
B. Provides call summaries
B. Keyword in the question is "previous".
C. Triggers personalized service replies
B. Provides call summaries