How does an Agent respond when it can’t understand the request or find any requested information?
How does an Agent respond when it can’t understand the request or find any requested information?
C looks to be the best
Per ChatGPT: In Salesforce Agentforce, when the agent (powered by Einstein Copilot or other LLM-based logic) is unable to understand the user's request or cannot find the requested information, it responds with a preconfigured fallback message. These fallback messages are: Customizable per action type, allowing admins or AI specialists to define helpful and brand-consistent messaging. Designed to gracefully guide the user back to a productive path (e.g., suggesting how to rephrase the question or offering help topics).