Universal Containers (UC) has implemented Opportunity Teams. As part of the sales process, tasks are used to track all customer interactions. UC wants any available team member to handle these tasks as soon as possible.
Which Salesforce functionality should the consultant recommend to meet the requirement?
Given that Universal Containers (UC) wants any available team member to handle tasks as soon as possible, the best Salesforce functionality to recommend would be task queues. Task queues allow multiple users to share the responsibility of managing tasks, ensuring that tasks are handled promptly by any team member who is available. Options such as setting the Task 'Assigned To' field to an Opportunity Team role or using workflows to create a task for each team member wouldn't directly address the need for the task to be picked up by any team member readily.
The Task can be assigned to User or Queue. It can not be assign to Role. So i guess correct answer here is the Queue.
Yes, the Correct answer is not added. the right answer is "Assign Tasks to a queue to share work efficiently."
A is it