The service level agreement looks like any other MFH document.
The service level agreement looks like any other MFH document.
In project management, specifically referencing methodologies like PRINCE2, any deviation from the specified requirements must be managed properly. The service level agreement not conforming to the standard MFH document indicates an off-specification issue. This means something that was expected (the standard format) is not being delivered. Therefore, it should be raised as an issue to be addressed, ensuring that the project meets its predefined standards and requirements.
The correct answer is B. Raise an issue (off-specification). Explanation: According to the PRINCE2 project management methodology, an issue is any relevant event that has happened, was not planned, and requires management action. An off-specification is a type of issue that means something that should be provided by the project is not, or is not likely to be, provided. In this case, the service level agreement does not follow the MFH document standards, which is a requirement stated in the Quality Management Strategy. Therefore, this is an off-specification issue that needs to be raised and resolved. The other options are not appropriate because: D. No action required is not a valid option because it means ignoring the issue and continuing with the project as if nothing happened. This could lead to further problems and risks in the future, and damage the project’s reputation and credibility.