The project is in stage 3. Zero time tolerance has been given for this stage. When checking progress, the project manager noticed that the checkpoint report from the external supplier of the 'e-learning course' is late. As work package progress information is missing, the project manager has decided to raise an exception report.
Is this an appropriate action, and why?
Raising an exception report is appropriate because there is zero time tolerance for this stage. When zero time tolerance is in place, all scheduled aspects, including checkpoint reports, must be delivered on time to ensure the project stays on track. The delay in receiving the checkpoint report from the external supplier indicates a potential deviation from the plan, necessitating immediate attention through an exception report.
I think the question is very confusing. It states that the checkpoint report is late, not that the product delivery is late. The project manager just did not receive information. This is not a situation to raise an exception report. I think D is the correct answer.
D is correct - because "checkpoint report" is missing "Status is unknown"
I think B i correct. A.10.1
Correct answer should be A - page 150: "During execution of a stage plan, if any forecasts indicate that the management stage is likely to exceed the agreed management stage tolerances, then the deviation should be referred to the project board by the project manager in order to get a decision on corrective action. This would be done by raising an issue and an exception report."
Figure 15.5 shows the inputs to, and outputs from, this activity. PRINCE2 recommends the following actions: •In response to informal requests for advice and guidance: •seek advice from corporate, programme management or the customer if necessary •assist the project manager as required (this may include asking the project manager to produce an issue report and/or an exception report).
A As there is zero time tolerance for this stage, the checkpoint report must be delivered on time. Therefore, the project manager should raise an exception report to request guidance on how this situation should be handled
while option B is not entirely incorrect, option A is more comprehensive and accurately reflects the PRINCE2 methodology’s approach to handling such situations. It’s not just about enforcing deadlines, but also about managing exceptions and seeking guidance when tolerances are forecasted to be exceeded. So, option A is the most appropriate response in this scenario.
The appropriate answer to the question is A, "Yes, because an exception report should be used to request guidance on how this situation should be handled." An exception report is a document that highlights any issues or concerns that may impact the project's success. It is used to notify the project board and seek guidance on how to handle the situation. B is NOT the correct answer as zero tolerance means product should be delivered on time not the checkpoint report. D is NOT the correct answer as Project manager is not supposed to check the team plan from a external supplier.
Rectified my previous answer. Option D is correct as the Project manager needs to discuss this with team manager.