Which of the following statements about customer's quality expectations and acceptance criteria are true?
1. Customer's quality expectations form a specific and precise list of measurable criteria that a project product should meet in order to be acceptable to key stakeholders.
2. Acceptance criteria are often expressed in broad terms as a means to gain common understanding of general quality requirements.
Customer's quality expectations are generally expressed in broad terms to gain a common understanding of general quality requirements, rather than forming a specific and precise list of measurable criteria. Acceptance criteria, on the other hand, should be specific and measurable, detailing the attributes required for a product to be acceptable to stakeholders. Therefore, only statement 1 is true.
Customer's quality expectation can be broad. Acceptance criteria should be specific and measurable.
8.3.6: The customer’s quality expectations are often expressed in broad terms as a means to gain common understanding of the general quality requirements. These are then used to identify more detailed acceptance criteria, which should be specific and precise. 8.3.8: The project’s acceptance criteria form a list of measurable definitions of the attributes required for a set of products to be acceptable to key stakeholders.
Customer's quality expectations= broad terms. e.g. Water pump must: - be robust - last a lifetime Acceptance criteria= Measurable, specific e.g. • Outer shell to be made of B1452 Grade 250 cast iron • To last 20 years
c is correct
I think this is the correct answer, both are true