The service level agreement contains a number of technical terms that are missing from its glossary of terms.
The service level agreement contains a number of technical terms that are missing from its glossary of terms.
The service level agreement should be in compliance with its Product Description, including the completeness of the glossary of terms. Since the glossary is missing technical terms that should have been included, this represents a deviation from the agreed specification. According to PRINCE2 methodology, this deviation is considered an off-specification issue. As such, the correct course of action would be to raise an issue categorized as an off-specification. By doing so, this ensures that the problem is formally recorded and managed through the established issue and change control procedure.
In my opinion, I would go for option B if the technical terms were misspelt, however the technical terms were missing altogether therefore it would be option C, requestion for Change.
This is because the service level agreement is a product that should meet the quality criteria defined in its Product Description. If the glossary of terms is incomplete or inaccurate, it means that the product does not conform to its specification and therefore it is an off-specification. According to PRINCE2, an off-specification is a type of issue that should be recorded and handled through the issue and change control procedure. The other options are not appropriate because they either do not address the problem of the missing terms, or they involve the wrong roles or processes.
B is right
Why is it A not C?
I think its because they are "missing" it will not be a change, as it was previously planned.
Also I dont think this is classed as an off-specification just yet as the product can at this stage be delivered as planned if more time is given.