The 'capability to provide health and safety training' has been delivered. During the 'closing a project' process, the marketing department sent an e-mail to all key customers reminding them of the deadline to comply with the new government legislation, with an aim to build relationships with their customers.
Which theme is being applied?
The situation involves sending an email to key customers to remind them of the deadline to comply with new legislation, which aligns with the responsibility of the marketing department in maintaining and building customer relationships. This is closely related to the Organization theme, which encompasses roles, responsibilities, and communication channels within a project's structure.
I would go with D, Change, Change: The email aims to inform customers about the new legislation and potentially influence their behavior, representing a type of change initiated after project closure. This action aligns with the Change Theme in PRINCE2 Agile, which focuses on managing and adapting to changes even after the project deliverables have been delivered.
think that Communicating to stakeholder about the implementation as per the 'Communication Management Approach' is part of the Organization theme
I'm mostly keen to say that C is correct, since 9.1.1 specifies '...What products are to be delivered...'.
That applies to the project team
Organization theme is also about communication
This is part of the communication management approach, then it should be PLANS