A quality review of the 'marketing materials' has started. The team manager for the 'marketing materials' has been unhappy with the team's workload throughout the project and refuses to attend the review meeting to present the material. The team manager suggests that a new marketing team member make the presentation. However, the chair decides to represent the marketing team and makes a list of actions to resolve later.
Is this an appropriate approach to the quality review, and why?
The chair of a quality review should be independent from the product being reviewed to ensure impartiality. This independence helps maintain objectivity and fairness in assessing the quality of the product. Having the chair represent the marketing team would compromise this independence, making it an inappropriate approach.
Refer 8.4.3 Chairing quality reviews requires competence in facilitation and independence of the product being reviewed.
The correct answer is D. No, because the chair should be independent from the product being reviewed. In PRINCE2, during a quality review, the chair is responsible for ensuring that the review is conducted properly and that all necessary roles are filled. The chair should be independent of the product being reviewed to ensure an unbiased assessment.