Which is a correctly defined acceptance criterion for the service level agreement (SLA) with the selected service provider?
Which is a correctly defined acceptance criterion for the service level agreement (SLA) with the selected service provider?
The correct acceptance criterion for a service level agreement (SLA) is that any changes to the SLA must be managed through formal change control. This ensures that both parties agree to and understand any alterations to the terms of the agreement, maintaining clarity and accountability throughout the duration of the service contract.
B. Any changes to the SLA must be managed through formal change control. This is because the web page context mentions that MFH has a quality management system that does not include change management, which implies that change control is a requirement for the SLA. Additionally, the web page context also states that the selected service provider must follow the industry standards for providing outsourced services, which would include formal change control.