In order for ABC Company to achieve the expected sales of the health and safety training course, the senior user will need to ensure that all staff understand the objectives and target audience for the course. In addition, these sales will need to be added to each individual's sales targets. These activities have been included in the benefits management approach.
Is this appropriate, and why?
The appropriate action is to document the actions required to achieve the outcomes, as presented in the benefits management approach. Including how staff should understand the objectives and target audience, and adding the sales to individual targets, directly relates to achieving the expected sales outcomes. Hence, these activities are part of what needs to be documented in the benefits management approach.
B is the correct answer. Yes, because the actions required to achieve the outcomes need to be documented. The benefits management approach should set out the actions necessary to achieve the expected outcomes and benefits of the project. Here, the actions of communicating objectives and setting sales targets for staff are directly related to achieving the sales increase expected from the course
B. Yes, because the actions required to achieve the outcomes need to be documented.