A new project has been kicked off following a planning session. The project is under direct oversight of an executive in the organization. After a review meeting, the project manager overhears an executive request a dashboard from one of the team members to show the overall project status.
What should the project manager do?
The project manager should direct the team member to route the request through the project manager. This ensures that all communication and requests are properly managed and documented. It maintains control over project activities and scope, avoids confusion, and allows the project manager to prioritize and handle requests appropriately. The project manager acts as the central point of contact for all project-related communications, which helps in maintaining project integrity and proper reporting.
Gonna go with B. None of these answers will ever be "Tell the team member to ____" They want you to approach it from the view of a servant leader.
I am confused between B and D
good luck with that in the real world
Exam environment isn't the 'real world' - thus, the PM Mindset.
As the project manager, it is important to establish communication channels and ensure that all requests are properly routed through the appropriate channels. The project manager should be the primary point of contact for all project communications and requests, and should coordinate with the team member to develop the dashboard and provide the executive with the status update. By directing the team member to route the request through the project manager, the project manager ensures that they are aware of all project activities and can properly manage project communications.
I'm going with D. This guy is mostly wrong
D. Tell the team member to route the request through the project manager
As the project manager, it's important to ensure that all requests and changes go through the proper channels to maintain control and visibility over the project. Allowing team members to receive and fulfill ad-hoc requests from executives or stakeholders can lead to scope creep, confusion, and potential delays. By directing the team member to route the request through the project manager, you can: - Ensure that all requests are properly documented and prioritized - Maintain control over the project scope and objectives - Provide a single point of contact for stakeholders and executives - Keep the project team focused on the agreed-upon goals and tasks
PM is tha contact point for executive request the report
The project manager should **B. Update the communications management plan to include informal requests**. The communications management plan outlines how project communications will be planned, structured, monitored, and controlled. If executives are making informal requests, it's important to capture this in the plan to ensure that all communication needs are met and that there's a clear process for handling such requests. This can help prevent confusion, ensure that all stakeholders are kept informed, and maintain the integrity of the project management process.
B. Update the communications management plan to include informal requests. The reason being, a communications management plan outlines the methods, tools, frequency, and other parameters for how communication will occur during the project. When a stakeholder, in this case an executive, expresses a need for a specific type of communication (like a dashboard for project status), it's a cue for the project manager to ensure that the communications management plan reflects these needs to ensure clarity and consistency in future communications. It helps to prevent misunderstandings and ensures that all stakeholders receive the information they need in the format they prefer.
Including informal communication channels and ad-hoc requests in the communications management plan is essential to ensure effective communication within the project. Informal requests can arise during the course of a project, and having a plan to address them helps maintain transparency, accountability, and efficient collaboration.
The real world answer is D. For test purposes, I am not sure.
I will go with B as well.
B the correct answer