A project manager is part of a distributed team. The project team is using a product backlog, but due to an excessive workload, the backlog items are not very detailed. In the retrospective, a couple of new team members are raising the issue of knowledge transfer inside the team.
What should the project manager do?
When facing issues related to knowledge transfer in a distributed team, it is essential to involve team members in identifying and agreeing upon the most effective approach. By asking the team to outline their expectations and then confirming the approach, the project manager ensures that the chosen method addresses the team's needs and fosters collaboration. This method encourages buy-in from all team members and can help in developing a tailored knowledge transfer strategy that is more likely to be effective and accepted by the team.
This approach ensures that the team members' concerns are directly addressed and that the chosen method for knowledge transfer aligns with their expectations. It fosters a collaborative environment where team members feel heard and involved in the decision-making process, which can lead to more effective and tailored knowledge-sharing practices.