A project stakeholder has expressed concern that the established success criteria for the project are not being met. What should the project manager do next?
A project stakeholder has expressed concern that the established success criteria for the project are not being met. What should the project manager do next?
When a project stakeholder expresses concern about the project not meeting the established success criteria, the project manager should review the established project benefits tracking metrics. This allows for an assessment of performance against the success criteria, providing necessary data to identify if and where the project is falling short. It enables the project manager to take informed corrective actions based on actual metrics and performance data, addressing the stakeholder's concern effectively and with factual support.
B. Review the established project benefits tracking metrics. Here's why: Assessment of Performance: Reviewing the established project benefits tracking metrics allows the project manager to assess whether the project is meeting its success criteria and delivering the expected benefits. This step helps identify any discrepancies between the planned benefits and the actual outcomes. Data-Driven Analysis: By examining the project benefits tracking metrics, the project manager can gather data on the project's performance against the established success criteria. This data-driven analysis provides insights into areas where the project may be falling short and helps in determining appropriate corrective actions. Immediate Action: Reviewing the metrics provides an immediate response to the stakeholder's concern and demonstrates proactive management of project performance. It allows the project manager to address the stakeholder's concerns based on factual information rather than assumptions.