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Question 171

A component project manager escalates an issue regarding a key stakeholder to the program manager. The key stakeholder does not respond to emails or phone calls, and the project manager believes this key stakeholder is exhibiting a negative attitude toward the work. The key stakeholder has a significant influence over the component project, which could impact other components if delays occur. The program manager's attempts to reach the stakeholder via email also fail.

What should the program manager do next?

    Correct Answer: A

    In a situation where a key stakeholder is unresponsive and could impact the program, escalating the issue to the stakeholder's supervisor is the most appropriate action. This approach leverages higher authority within the organization to address the lack of response and attempts to resolve the issue promptly, ensuring minimal disruption to the project. It also demonstrates proactive management and effective escalation of critical issues.

Discussion
tungdtOption: B

B is the best answer. there is no standard "stakeholder's supervisor" in Program of PMI.

happykaurOption: A

In this scenario, where a key stakeholder is unresponsive and this behavior could potentially impact the program, the next step for the program manager should be: A. Escalate the issue to the stakeholder's supervisor. Escalation to the stakeholder's supervisor is a direct and appropriate approach to address the lack of response. It allows for involvement from a higher authority who may have more influence over the stakeholder, potentially leading to a resolution. Given the stakeholder's significant influence and the potential impact on the program, it's important to address this issue promptly and effectively at the appropriate level of authority within the stakeholder's organization. This approach also demonstrates proactive management and escalation of issues that could adversely affect the program's progress.