During a meeting with project stakeholders, a stakeholder who is known for causing problems, questions the project manager’s authority to implement new processes for functional managers. What should the project manager do?
During a meeting with project stakeholders, a stakeholder who is known for causing problems, questions the project manager’s authority to implement new processes for functional managers. What should the project manager do?
When a stakeholder questions the project manager’s authority to implement new processes, the project manager should refer the stakeholder to the approved project charter. The project charter formally authorizes the project and provides the project manager with the authority to apply resources and make decisions regarding the project. This document is crucial for establishing and confirming the project manager’s authority and role in the project.
C is the answer.
Referring the stakeholder to the approved project charter (Choice C) is the most effective action because it directly addresses the stakeholder's concern about the project manager's authority by providing a clear, authoritative document that outlines the project manager's role and responsibilities.
The project manager should refer to the change management plan and review the documented process changes in response to the stakeholder's questioning of their authority to implement new processes for functional managers. The change management plan outlines the processes and procedures for managing changes to the project scope, schedule, and budget, and ensures that changes are properly evaluated and approved before being implemented. By referring to the change management plan and reviewing the documented process changes, the project manager can demonstrate that the changes are being implemented in accordance with established procedures and that the stakeholder's concerns have been addressed.