PMP Exam QuestionsBrowse all questions from this exam

PMP Exam - Question 355


An urgent meeting has been established with the project team to discuss the cause of some quality issues that are preventing delivery to the client. The product owner recommends a root cause analysis (RCA).

What should the project lead do?

Show Answer
Correct Answer: D

To address quality issues effectively and identify their root causes, the project lead should facilitate the meeting to ensure that everyone can share their ideas and be heard. This inclusive approach encourages open communication and collaboration, which are critical for a successful root cause analysis (RCA). By fostering a space where all team members can contribute, the project lead ensures that various perspectives are considered, leading to a more comprehensive understanding of the problems and the development of effective solutions. This strategy aligns with agile principles, emphasizing team collaboration and collective problem-solving.

Discussion

33 comments
Sign in to comment
David983Option: A
Oct 26, 2023

I will go with A, Option D mention about facilitate the meeting but question said that meeting is already established, going with A the PO suggestion will be evaluated and the rest part of the team will provide their points of view to at the end reach an agreement.

IBANGA007Option: D
Dec 23, 2022

Answer: D. Facilitate the meeting so anyone can share their ideas and is heard during the session

suflam3Option: A
May 5, 2023

A makes sense. Answer D is part of A. D. Facilitate the meeting so anyone can share their ideas and is heard during the session. By doing A, PM is tabling product owner's recommendation to the team (which fits the bill that anyone can share their ideas and is heard during the session - Option D), but not necessarily deciding on PO's recommendation. After the discussion with the team, the PM will then implement the agreed-on solutions which is decided by the entire team.

Only12goOption: D
Oct 21, 2023

D. Facilitate the meeting so anyone can share their ideas and is heard during the session. In a situation where quality issues are preventing delivery to the client, it's crucial to conduct a root cause analysis (RCA) to identify the underlying causes of the problems. Facilitating a meeting where anyone can share their ideas and concerns is essential for a successful RCA. This approach promotes open communication and ensures that all team members have an opportunity to contribute to the identification of root causes. The project lead should act as a neutral facilitator, guiding the discussion and helping the team reach a consensus on the identified causes and potential solutions. This collaborative approach is aligned with agile principles and encourages a sense of ownership and responsibility among team members for addressing and resolving quality issues.

josephsafiranOption: D
Jan 11, 2024

The project lead should facilitate the meeting so anyone can share their ideas and is heard during the session (Option D). This approach encourages open communication, ensures all perspectives are considered, and fosters a collaborative environment. It’s important to remember that quality issues often arise from various factors, and it’s crucial to hear from all team members who might provide valuable insights. After the discussion, the team can decide on the best course of action, which might include a root cause analysis (RCA) or other strategies. This approach aligns with agile principles, which emphasize team collaboration and individuals’ interactions.

KA90Option: A
Nov 8, 2022

Correct answer is A, meetings already established with solutions presented, the question is asking what the PM should do

klfmy7
Nov 14, 2022

Answer is A. Discussing with the TM does not solve the issue/problem. A solves the issue.

Sumit182
Dec 14, 2022

Answer is C. It involves the team in the project work, in a collaborative way empowering them to be part of the decision-making process

Adeshola1960Option: A
Jan 15, 2023

A. Discuss the product owner's recommendations with the team and implement the agreed-on solutions. It is important for the project lead to consider the recommendations of the product owner and to work with the team to address the quality issues and implement solutions. The project lead should facilitate the discussion and decision-making process, but ultimately, it is the project lead's responsibility to ensure that the agreed-on solutions are implemented to resolve the quality issues and deliver the product to the client.

AlizadeOption: D
Sep 22, 2023

Facilitate the meeting so anyone can share their ideas and is heard during the session

Monkey217
Nov 3, 2022

why C? nothing with test manager, I will go with B?

poohwinniewong
Nov 5, 2022

Why not D?

mradOption: A
Jan 21, 2023

Answer C? what got to do with test manager? i go for A

FlorinaPOption: A
Feb 12, 2023

in agile teams quality is everyone's responsibility. plus the teams have T competencies.

Madawu
Feb 13, 2023

Answer is A

rajeshtk
Mar 18, 2023

Firs step is to Identify the root cause. Root cause can be identified by facilitating meeting with the project team. After root cause identification solution can be implemented. Hence, I will go with answer D.

Hung3102
Mar 30, 2023

D first, then A

JYKL88
Apr 13, 2023

Will go with Ans D

mangostiffy
Apr 18, 2023

I'll go with D

JMCCRAYOption: D
May 2, 2023

D. Facilitate the meeting so anyone can share their ideas and is heard during the session. In this situation, the best course of action for the project lead is to facilitate the meeting to ensure that everyone has the opportunity to share their ideas and that their contributions are heard. Root cause analysis (RCA) is an effective problem-solving technique used to identify the underlying cause(s) of an issue or problem. The project lead should encourage the team to work collaboratively to identify the root cause of the quality issues and to propose solutions to prevent the issue from recurring. By facilitating the meeting, the project lead can ensure that all team members are engaged, their ideas are considered, and that the team arrives at a consensus on how to move forward. This approach will increase the chances of finding an effective solution that the entire team supports and will ultimately lead to a more successful outcome for the project.

AbbasTakiOption: D
Jun 8, 2023

The project lead should facilitate the meeting so that everyone can share their ideas and be heard during the session. Option D is the most appropriate course of action in this scenario.

SteAleOption: D
Jul 2, 2023

It is important to listen to everyone, not just the PO.

SteAle
Jul 2, 2023

Changed my mind, it should be A, as D does not solve the problem. Plus A includes D.

AkhundzadaOption: D
Aug 13, 2023

D. Facilitate the meeting so anyone can share their ideas and is heard during the session. In project management, it's important to involve the project team and gather their input when addressing quality issues. Facilitating a meeting where everyone can share their ideas helps ensure that all relevant perspectives are considered and that the team is engaged in identifying the root causes of the quality issues. This approach promotes collaboration and a sense of ownership among the team members. Once the root causes are identified, the team can work together to develop and implement appropriate solutions, which aligns with the project lead's responsibility for managing the project and its issues effectively.

victory108Option: D
Aug 21, 2023

D. Facilitate the meeting so anyone can share their ideas and is heard during the session

Sketchie
Sep 20, 2023

Aren't they already at a meeting? The PO made the suggestion at the meeting.

AmitBIOption: A
Sep 21, 2023

Close call between Option A and D, But looking at option A, it seems discussing with team regarding RCA and then it will lead to possible causes and resolution to improve the project quality.SO option A covers all aspects including D

bu02951Option: D
Oct 17, 2023

We already have the meeting with the project team then seems A is not necessary.

Ngcy2023
Dec 6, 2023

why C? can anyobe explain?

912ed99
May 5, 2024

I will go for option A

ompk
May 27, 2024

D has a word "anyone" which may include customers or sponsors so A sounds better

Kim222Option: A
Sep 4, 2024

It’s seem to be A

Begeego
Oct 22, 2024

Selected Answer: A I would vote for A over the choice D because the product owner has already done the root cause analysis and their recommendation is something to be discussed as a group and come to an agreement. Whereas D will supersede the product owner recommendation.

ronakxaxis
Oct 28, 2024

The question does not highlight that the PO has a recommendation. He has only suggested a RCA.

ronakxaxisOption: D
Oct 28, 2024

PO does not have a recommendation and his solution may not be 100% correct without teams inputs.

AnssooOption: A
May 5, 2025

PO is also kind of team member and DO NOT SKIP any team members opinion in Agile. If you select D, then you are not proper PM or Agile master.