One of the modules delivered by the project failed during user acceptance testing (UAT). The project manager realizes that the component that failed the functional tests was created by another team and a different functionality was approved by the business manager.
What should the project manager do?
The project manager should review the integrated change control process with all the stakeholders. This approach helps identify where the misalignment occurred, ensures proper documentation and communication of changes, and promotes adherence to the approved procedures. Engaging all stakeholders in this review will help prevent similar issues in the future and improve overall project management practices.
In this situation, where a component created by another team failed functional tests and a different functionality was approved by the business manager, it's essential to escalate the misalignment to the appropriate authorities. The project manager should involve the project management office (PMO) and the director of the functional manager to address the issue. Escalating the matter ensures that it receives the attention and resolution it needs at a higher level in the organization. It's important to involve key stakeholders to address the misalignment and take corrective actions.
While escalation might be necessary if there are persistent issues, the immediate need is to address the root cause and prevent recurrence. Escalation without understanding the process breakdown may not resolve the underlying issue. Therefore, the most appropriate action for the project manager is to review the integrated change control process with all the stakeholders.
A. Review the integrated change control process with all the stakeholders
Identify the Root Cause: The failure of the module during UAT and the misalignment in approved functionality indicate that there may have been issues with communication, documentation, or adherence to change control processes. Reviewing the integrated change control process will help identify where the misalignment occurred and why the incorrect functionality was approved. Ensure Compliance: The integrated change control process is designed to ensure that all changes to the project are properly reviewed, approved, documented, and communicated to all relevant stakeholders. By reviewing this process with all stakeholders, the project manager can ensure that everyone understands and follows the proper procedures, thereby preventing similar issues in the future. Engaging all stakeholders in the review process can improve communication and collaboration among teams. It helps ensure that everyone is on the same page and that any changes are accurately reflected in the project deliverables.