During the execution of a project to develop a prototype, the customer asks the project manager to stop the prototype line and purge a specific component based on recent reliability tests that have deemed the component to be deficient. The project manager checked the quality management plan and there is no reference to this component.
What should the project manager do next?
When a significant issue or change arises, such as a component being deemed deficient based on reliability tests, the project manager should follow the formal change management process. Submitting a change request ensures that all necessary approvals are obtained, the impact is assessed, and everything is documented properly. This maintains project integrity and addresses the customer's specific concerns while respecting the project's scope and process.
Submitting a change request follows the formal process for managing changes in a project. This ensures that any changes are documented, evaluated, and approved before implementation, which is essential for maintaining project integrity and traceability. The customer has identified a reliability issue with the component. Addressing this concern through a formal change request respects the customer's input and demonstrates responsiveness to their needs. The lack of reference to this component in the quality management plan indicates that there might be a gap in the documentation. Submitting a change request allows the project manager to formally address this gap by documenting the new requirement or specification for the component.
Selected Answer: D When there is a significant change request or issue that arises, such as replacing a component due to reliability concerns, the project manager should follow the formal change management process. Submitting a change request ensures that the necessary approvals are obtained and the impact on the project is assessed and documented. This approach maintains control over the project scope, schedule, and costs, while also addressing the customer's concerns.
ChatGPT says D and I also beleive D since its a direct order from customer to stop prototyping and develop the new component so The project manager has to submit a change request as per customer's request