A project team member is having difficulty delivering assigned tasks for a project that is at risk of being delayed. The main issue is that the team member does not understand a new system that was recently implemented.
What should the project manager do?
The project is at risk of being delayed because a team member does not understand a new system. In this situation, the project manager should assign an experienced resource to support the team member. This approach ensures that the team member receives the necessary guidance and assistance promptly, helping to mitigate the risk of delay and ensuring the project stays on track. By leveraging the expertise within the team, the project can continue progressing while the team member gains the required knowledge.
Option A: The project is at Risk of delay but has not been affected yet. Means there is still time for improvement. Cheapest and motivating team development method shall On Job training. Option D should be when dealing with impact of risk.
at risk is on the question, I think this should go for D
Correct Answer A. Ask the team member to learn the new system as on-the-job training Like all others I also got fooled with option D. But the key is to understand what is On-The-Job Training. It means NEW employees learning SKILLS under supervision of GUIDE or MENTOR. Option D says experienced resource mentors the new employee. But Option A uses PMP terminology and this has mentoring involved in it.
D is correct.
Option D. The project is already at a high-risk of being delayed meaning there isn't time for the employee to learn the new system through on-the-job training. To ensure the project is not delayed and meets the deliverable deadline, assign an experienced resource to mentor and assist the employee. This could include teaching them the system while keeping the project on track.
Option D is a no no. PM should not hire or request an experienced resource to train the new team member. Instead the PM should coach and mentor and provide training to the new hire.
The correct ans is D
D. Assign an experienced resource to support the team member. Explanation: Assigning an experienced resource to support the team member who is struggling with understanding the new system is the most appropriate course of action. This approach enables the struggling team member to receive guidance, clarification, and hands-on assistance from someone who is knowledgeable about the new system. It can help alleviate the difficulties faced by the team member and ensure that the assigned tasks can be completed effectively. This option addresses the immediate issue while also leveraging the expertise within the project team to maintain progress and mitigate the risk of project delays.
D is correct.
First step is to assess the situation.
D. Assign an experienced resource to support the team member.
I say D; since they are "At risk" there isn't time for the team doesn't have the option to allow the resource to "learn on the job" and will need a more experienced person to come in and help get the newer resource up to speed and on track.
Collaboration coaching is PMP guidelines
Collaborative coaching...
option (A) since they stil have time i think that , giving the team member a chance to improve his skill will provide confedince and loyalty , (option D) if there is no time.
A. Ask the team member to learn the new system as on-the-job training.
(Option D) is the most proactive and practical approach in this situation. This allows for knowledge transfer and immediate assistance to help the struggling team member understand the new system and fulfill their tasks more effectively. It minimizes the risk of project delay while also helping the team member improve their performance.
Answer D is most suitable in this situation. There is already a risk of delay, bargaining on n on-the-job training at this point is adding to the risk rather that securing the overall success of the project with an experienced resource. Adding additional help also has the benefit that the team member will (or may) gain experience from someone who is better equipped to use the new system. there is no mention of resource constraints so why not pull in an experienced resource?