Two members of the team are having a conflict. The project manager decides that, in this case, the best solution is to bring some degree of satisfaction to all parties in order to temporarily or partially resolve the problem.
Which technique should the project manager use?
When a project manager seeks to bring some degree of satisfaction to all parties in order to temporarily or partially resolve a problem, the most appropriate technique is Compromise/Reconcile. This approach aims to find a middle ground where each party gives up something to reach a mutually acceptable solution, albeit a temporary or partial one. This technique ensures that all parties feel they have gained something, even if the resolution is not perfect or permanent, thereby reducing immediate tensions and allowing for progress.
C Compromise/reconcile. Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict. This approach occasionally results in a lose-lose situation. Smooth/accommodate: Emphasizing areas of agreement rather than areas of difference
exact wording: Compromise/reconcile. Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict. This approach occasionally results in a lose-lose situation.
As others have said below, there's really no mention of WHY it should be B. This answer is wrong. It should be compromise/reconcile. They bring some degree of satisfaction to all parties for a temporary or partial resolve of conflict.
C pmbok 9.5.2.1
Smooth/accommodate. Emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships. Compromise/reconcile. Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict. This approach occasionally results in a lose-lose situation.
RIGHT ONE
The technique that the project manager should use in this case is B. Smooth/Accommodate. This technique involves playing down differences while emphasizing common interests. The project manager should aim to create a temporary or partial solution to the conflict that satisfies all parties to some degree. This approach may be appropriate when the issue at hand is not critical and when there are time constraints.
Compromise/Reconcile Both parties don't get a complete resolution and the solution is not permanent
The Answer provided is wrong. The correct answer is C. Compromise/Smoothing. Check PMBOK 6th Edition, pg 349.
C for sure
Compromise
Everyone agrees it's C.
B is the correct answer, smoothing provides a temporary solution.
C should be correct
C 100%
Pag 349, Compromise/reconcile technique explanation
B should be right as it is a temporary solution with partial satisfaction to all