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Question 234

A program manager joins a team to fix a troubled enterprise-wide customer relationship management (CRM) system. Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository for similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity.

What should the program manager do with the knowledge gained from this activity?

    Correct Answer: C

    The knowledge gained from the activity should be updated in the lessons learned database. This ensures that insights, experiences, and best practices are documented and can be accessed in the future by other programs or projects. Doing so contributes to the organizational knowledge repository, helping to prevent similar issues in the future and improving overall program and project management practices.

Discussion
chaomanOption: C

I also agree with C.

CornersOption: C

+1. It is C.

tsangcklOption: C

I Pick C. What should the program manager do with the knowledge gained from this activity?

tungdtOption: C

C is correct

[Removed]Option: C

C. Update the lessons learned database with the knowledge gained from this activity. The lessons learned database is the appropriate place to document insights, experiences, and best practices that have been identified during the program. This ensures that the knowledge can be accessed in the future by other programs or projects and contributes to the organizational knowledge repository. It's important to capture not only what the issues were, but also how they were addressed and what the outcomes of the corrective actions were.

hanyulinOption: C

C is right

ekk1983Option: C

Update LL C