A project manager for a large multiyear industrial project has a project with diversified stakeholders from various geographical areas. Recently, the project manager encountered an issue with stakeholder engagement.
Which two tools should the project manager use to determine the underlying reason for why engagement is not having the planned effect? (Choose two.)
To determine the underlying reasons for why engagement is not having the planned effect, the project manager should use root cause analysis tools. The Five Whys technique involves asking 'why' repeatedly to drill down to the core of the issue, making it effective for identifying underlying problems. Ishikawa diagrams, also known as cause-and-effect or fishbone diagrams, visually map out potential causes of a problem across various categories, which helps in systematically exploring all possible reasons for the lack of stakeholder engagement. These tools are specifically designed to uncover deeper issues and are appropriate for this context.
From chatgpt: "A. Five whys: The Five Whys is a problem-solving technique that involves repeatedly asking "why" to dig deeper into the root cause of a problem. By asking "why" multiple times, the project manager can uncover the underlying factors contributing to the issue with stakeholder engagement. C. Ishikawa diagrams: Also known as fishbone or cause-and-effect diagrams, Ishikawa diagrams help identify the potential causes of a problem by visualizing the various factors that may be contributing to it. The project manager can use this tool to analyze the different categories of factors that could be impacting stakeholder engagement, such as communication, resources, processes, or cultural differences."
I would go with B and C.
Both A and C are root cause analysis tools that can help in identifying the underlying reason for this issue
C - Ishikawa diagrams is also known as fishbone analysis
A. Five whys C. Ishikawa diagrams
Answer is B & C