A practitioner organized a requirements workshop with the client's frontline application users. The users explained that one of the challenges of the current application is that they must click on each input before entering data, which happens thousands of times a day.
What competencies should the practitioner use to explain this need to the technicians?
To adequately convey the users' needs to the technicians, the practitioner should employ system thinking. This competency helps in understanding and explaining the broader context and interconnected aspects of the system, which in this case involves explaining the inefficiencies caused by the need for multiple clicks to input data. System thinking allows for a comprehensive explanation of how this issue affects the overall workflow and productivity, which is essential for the technicians to develop an effective solution.
It should be Systems Thinking, as the question asked what competencies should be used TO EXPLAIN the users’ needs TO the technician. Not a competency to understand the users’ needs.
It seems that we are talking here about UAT competencies