A project manager is part of a balanced matrix project organization. The project manager will receive all work performance updates directly from the new sourcing department head who has no time to spare to give the project manager the information.
What should the project manager do?
In a balanced matrix organization, it is essential for the project manager to address issues through collaboration and communication with relevant stakeholders. Working out a resolution in consultation with the sourcing department head acknowledges their role and respects the organizational structure. This approach fosters coordination and ensures that both parties can agree on a viable solution, such as delegating tasks to team members or finding efficient ways to share critical information without overwhelming the department head. Directly requesting information from team members without consulting the department head may bypass proper communication channels and create potential conflicts.
C - Workout a resolution
C. collaborative problem solving approach.
Since it is balanced matrix PM has equal rights as compare to functional heads , so PM can ask for status from the team members
Its B. How all of you you will working with the head who is not able to give information?
Option B (Request information directly from the sourcing department team members) might be the most practical approach, especially if framed as a proposal to the department head to delegate the communication task to a team member. This respects the department head's time constraints while ensuring the project manager receives the needed information. It’s important to approach this diplomatically, ensuring that the department head is aware of and agrees with this method to avoid any potential conflicts or misunderstandings.
C correct
C. Request information directly from the sourcing department team members -> Information gathering from the sourcing head is an issue, they'd just go directly to the sourcing tea members
B. Request information directly from the sourcing department team members
C. Work out a resolution in consultation with the sourcing department head
But the head dont have time to give information. How he will find time to find a solution?
I chose C