A project team delivered a critical deliverable to the customer. The customer complained that the maintenance manual was not included.
What should the project manager do next?
A project team delivered a critical deliverable to the customer. The customer complained that the maintenance manual was not included.
What should the project manager do next?
The first step the project manager should take is to review the terms and conditions of the contract to determine if the maintenance manual was a required deliverable. This will provide clarity on whether the manual is mandated by the contract and help guide the appropriate next steps. If the contract specifies the need for the manual, then corrective actions can be taken accordingly without unnecessary steps. If it does not specify the need, then the project manager can consider other actions, such as negotiating with the customer or submitting a change request.
Review contract first
A is the correct answer.
What should the project manager do next? The key word to this question is NEXT
After reviewing the terms and conditions of the contract, the project manager can determine the next course of action based on the contract's content: If the contract explicitly includes the maintenance manual, there would be no need to submit a change request. Instead, the project manager should arrange for the creation and delivery of the maintenance manual, learn from the mistake, and take steps to prevent similar errors in the future. If the contract does not explicitly include the maintenance manual but the customer strongly insists on its inclusion, the project manager needs to communicate with the customer and may need to submit a change request. Additionally, updating the risk log to document this incident would be necessary.