A project team working on a hybrid project is struggling to achieve customer satisfaction. The team states that the customer keeps changing their priorities. Meanwhile, the customer argues that the project team does not understand their needs.
What should the project manager do?
Meeting with both the customer and the project team allows the project manager to directly address the root cause of the communication issues and shifting priorities. It facilitates a collaborative effort to clarify customer needs and find a mutually satisfactory solution. This approach helps to align both parties' expectations and improve understanding, which is essential for achieving customer satisfaction in a hybrid project setting.
Meet with the customer and the project team to understand the problem.