A software delivery project began having technical impediments. The issue may cause a delay of the deliverables. The technical service team has been working on the issue, but the issue is unresolved even after 1 week of maintenance.
What should the senior project manager do now?
The senior project manager should use interpersonal skills to expedite the issue. Effective communication and collaboration are crucial in resolving complex technical problems. By engaging directly with the technical service team, the project manager can understand the challenges they are facing, provide support, and help remove any roadblocks. This approach is more proactive and collaborative compared to simply updating the issue log or sending reminders.
Is it just me or some of these answers are way off. And to be honest a lot of these questions are actually from the PMI SH which is actually provides explanations rather than these ambiguous answers.
Issue log update
Using interpersonal skills to expedite the issue (Option B) involves direct communication, collaboration, and understanding with the technical service team to assess the problem's urgency, identify any roadblocks, and work together to expedite the resolution. In complex technical situations, effective communication, collaboration, and problem-solving are key. The senior project manager should engage with the technical service team, understand the challenges they are facing, and work collaboratively to find a resolution that minimizes the impact on project timelines.
According to PMI-PMP, when a software delivery project encounters technical impediments that may cause a delay in deliverables, the senior project manager should take the following action: C. Update the issue log with the status and priority. Updating the issue log with the status and priority will help the senior project manager keep track of the issue and its progress. It will also help the team to prioritize the issue and allocate resources accordingly. Sending a gentle reminder or issuing a formal warning may not be effective in resolving the issue, and using interpersonal skills to expedite the issue may not be appropriate in this situation.
At this point I just think people are treating this like a personality test quiz. Votes are all over the place. B. Use interpersonal skills to expedite the issue. After a week of repairing, team is demotivated obviously. Using interpersonal skills can help build rapport, facilitate better communication, and expedite the resolution of the technical impediments by motivating and aligning the technical service team towards a common goal.
I would setup a meeting with the team, and if they don't can solve the impediment I would add a SME to support. Where is this option?
PM can't work with technical issue
C: It has become an issue. update the issue log
He should first try to resolve the issue and using interpersonal skills would be the right choice before looking at other options.