A program to implement a company's new system is nearing completion and the program manager attempts to close the program. However, despite training provided to the operational staff on the new system, there is concern that the defined expected benefits will not be fully realized.
To prevent this concern in the future, which of the following should occur?
To prevent the concern that the defined expected benefits may not be fully realized in the future, it is essential to collaborate with operational staff to develop the benefits sustainment plan. This collaboration ensures that the needs and practical insights of the operational staff are considered, fostering ownership and thorough understanding of how to maintain and optimize the new system's benefits post-implementation.
base of training, must modify the transition plan
A is correct