A new hire process includes a Screen Job Applicant assignment. The recruiter who has been assigned the task should complete it within 24 hours. If the assignment is not completed in 24 hours, the system automatically sends an email notification to the hiring manager.
How would you configure the process to ensure that the director receives the email after the goal is passed?
To ensure that the director receives an email after the goal is passed, you would add an SLA (Service Level Agreement) with an escalation action to the assignment. An SLA defines the timeframe during which an assignment (or task) should be completed and can include escalation actions such as sending notifications if the task is not completed within the specified timeframe. This approach directly addresses the need to monitor the time limit and automate the sending of an email notification to the hiring manager if the task exceeds the 24-hour limit.
B. This is an SLA process