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Exam PEGAPCDC80V1 All QuestionsBrowse all questions from this exam

Question 28

U+ Bank purchased Pega Customer Decision Hub to enhance the customer experience in their branches. The new application they have built has a Next-Best-

Action panel to guide the branch advisor.

When does the Next-Best-Action panel for the branch advisor need to be refreshed during the conversation with the customer?

Every time new information about the customer is received

Once, after the customer reason to visit the branch is captured in the system

Every second to ensure timely recommendations

First time, after looking up the customer in the system to ensure consistency during the visit

Correct Answer: A

The Next-Best-Action panel for the branch advisor needs to be refreshed every time new information about the customer is received. This ensures that the recommendations provided to the branch advisor are the most relevant and up-to-date based on the latest customer data, leading to a better and more personalized customer experience.

Discussion

Dude998877Option: A

Seems below A. Every time new information about the customer is received

Ab44Option: A

A is the Right Answer