U+ Bank purchased Pega Customer Decision Hub to enhance the customer experience in their branches. The new application they have built has a Next-Best-
Action panel to guide the branch advisor.
When does the Next-Best-Action panel for the branch advisor need to be refreshed during the conversation with the customer?
The Next-Best-Action panel for the branch advisor needs to be refreshed every time new information about the customer is received. This ensures that the recommendations provided to the branch advisor are the most relevant and up-to-date based on the latest customer data, leading to a better and more personalized customer experience.
Seems below A. Every time new information about the customer is received
A is the Right Answer