As part of an authorization process, you need to check whether members of a health care organization are eligible for coverage based on the policy contract terms. Your application uses an activity to perform this evaluation.
Which shape would you use to add the activity to the process?
In an authorization process where an activity is used to check eligibility based on policy contract terms, the Utility shape is the most appropriate. The Utility shape is used for actions performed by the system, such as executing an activity or calling a service. Therefore, it fits the context of performing an automated evaluation without requiring user intervention or assignment.
A - Utility. See https://community1.pega.com/sites/pdn.pega.com/files/help_v73/procomhelpmain.htm#rule-/rule-obj-/rule-obj-flow/prm/prmutility.htm#kanchor1838