You have a requirement to associate users in different units to the same work queue.
How do you implement this requirement?
You have a requirement to associate users in different units to the same work queue.
How do you implement this requirement?
To associate users in different units to the same work queue, you should first group the users into a common work group, since this enables management of the users as a single entity. Then, associate a work queue to this work group. This ensures that regardless of the unit, all users in the work group will have access to the same work queue, which aligns with the requirement.
I would say this is B
Yes, it's B. You associate the users in a common group. The input for work for this group is the work queue associated. This can be transversal in the organization