In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account.
Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement? (Choose two.)
To ensure only cases requiring updates are recorded, configure the starting flow to instantiate cases as temporary, so they won't be saved unless necessary. Then apply a when condition to the first step to persist the cases only if updates are required.
Answer A and C
If you add a persist case shape after the first step, wouldn't that persist all the cases? I would go with B and C.