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PEGAPCDC80V1 Exam - Question 38


Which is the most accurate description of proactive retention? Proactive Retention ___________.

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Correct Answer: A

Proactive retention anticipates potential customer churn. This involves identifying customers who are at risk of leaving the company and taking steps to prevent this from happening, thereby increasing customer retention before the issue arises.

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Mister_T
Jul 13, 2020

Correct