Users are spending excess time researching duplicate cases to determine whether to process or resolve the cases. Which two options allow you to reduce the number of potential duplicate cases? (Choose two.)
Users are spending excess time researching duplicate cases to determine whether to process or resolve the cases. Which two options allow you to reduce the number of potential duplicate cases? (Choose two.)
To reduce the number of potential duplicate cases, you can increase the weighting threshold, which means that only cases with a high enough score will be considered duplicates (option B). Decreasing the weights of the weighting conditions will also help by lowering the influence of each condition, thus reducing the likelihood that cases will accumulate enough weight to be considered duplicates (option D).
BD is correct
Should be AC.